SITECORE SUPPORT AND MANAGED
● Maintain service level agreements (SLAs) and uptime monitoring.
● Monitoring the site's performance.
● Plan for site backup and restoration, as well as catastrophe recovery.
● Maintain SSL settings at the application level.
● Maintain IIS on-premises.
● Azure: Keep your settings up to date via the Azure interface.
● Management of incidents, problems, and changes.
● Creating and maintaining a Database of Known Errors (KEDB).
● After any infrastructure or application level patching, do an application health check, which comprises.
● Perform and own Root Cause Analysis (RCA) for high-priority and high-severity occurrences. In addition, execute the same on an incident-by-incident basis.
● Reporting.
● Escalation matrix that is well specified.
● Analysis of the logs.
Sitecore development support
● Sitecore Custom Development & Enhancements.
● Sitecore Custom Module development.
● Sitecore Custom Theme creation or Upgrade current UI/UX HTML design.
● Bug Fixing.
● Content Authoring Training.
● Apply Sitecore code best practices.
● Improve application performance.
● Help to improve search (Solr, Coveo, Azure Cloud search).
Sitecore content Maintain/Support
● Assist marketers with day-to-day tasks like strategy creation, social omnichannel understanding, customization configuration, A/B testing, and AI integration.
● Use the version that has been maintained to update the material.
● Manage the content process.
● Implementation of SEO on the Page.
● Manage Media Library containing accurate information.
● To develop new pages, you'll need a good understanding of SXA.
Sitecore DevOps Support
● Support for the deployment process.
● Support for Octopus, Bamboo, TeamCity, and TFS.
● Fixing bugs in the CI/CD workflow.
● Branches in the repository.
● Developer education.